Zeenah Spirit Ziino Resume

With two decades of diverse experience, I’ve honed my skills as a virtual assistant, customer support manager, project manager, graphic design, web designer and developer. My journey has equipped me with a unique blend of expertise to tackle challenges creatively and efficiently. I thrive on helping teams succeed and enhancing customer experiences with innovative solutions!

● Provided comprehensive administrative support, including schedule management and customer service, leading to a 98% client retention rate

● Spearheaded technical support initiatives, resulting in seamless online operations and increased customer satisfaction

● Designed innovative organizational systems on a variety of project management software (Trello, Asana, Jira, Salesforce, etc), fostering a culture of efficiency and collaboration across multiple teams

● Spearheaded website design and maintenance initiatives, ensuring optimal performance and adherence to current industry standards

● Engineered end-to-end eLearning solutions, integrating cutting-edge educational technology to deliver impactful and accessible online training programs

● Maintained and enhanced a custom WordPress website using the DIVI theme

● Provided expert technical support to ensure optimal website performance and security

● Designed engaging monthly newsletters.

● Designed custom WordPress website using DIVI

● Resolved complex domain and hosting challenges while developing an engaging online learning course using LifterLMS, enhancing client capabilities

● Executed comprehensive maintenance protocols and delivered expert technical support, ensuring optimal website performance and security

● Implemented innovative technical support strategies, enhancing productivity and elevating customer satisfaction levels

● Optimized customer service processes by leveraging Salesforce to manage client communications and resolve issues, improving overall operational efficiency

● Orchestrated the implementation of comprehensive customer support infrastructure, including Salesforce and Slack, enhancing overall operational effectiveness

● Partnered with cross-functional teams to enhance website design and automate workflows, streamlining operations and improving interdepartmental collaboration

● Optimized company documentation and knowledge base, empowering customers with self-service options and reducing the workload on support staff

● Engineered innovative automation solutions for key processes, significantly enhancing productivity and allowing team members to focus on high-value tasks

● Provided leadership and guidance to a team of 5 support agents, fostering a culture of continuous improvement and excellence in customer service delivery

● Developed and launched a responsive WordPress website with a custom theme, enhancing user experience and brand visibility

● Optimized business operations through process automation, team management, and strategic planning, enhancing overall productivity and scalability

● Drove substantial business expansion, transforming monthly revenue from initial stages to a consistent $30,000+, showcasing exceptional growth management skills

● Engineered a cutting-edge customer support infrastructure, enhancing service quality and operational efficiency

● Implemented end-to-end digital infrastructure encompassing website design, marketing automation, and e-learning platform, streamlining operations and enhancing user experience

● Designed and implemented support agent training curriculum, ensuring seamless project transition and long-term maintenance

● Orchestrated the successful launch of an online certification program, enhancing brand authority and expanding the company’s educational offerings

● Optimized customer engagement through innovative drip marketing strategies, enhancing brand loyalty and fostering long-term relationships

Holistic Arts Institute |  2013 – 2018

Spiritual Counseling, Holistic Health Practictioner

Google |  2024

Foundations of Project Management

LinkedIn |  2019

Build Your Own Professional Training, UX Foundations: Accessibility, User Experience for Web Designers, Web Programming Foundations, Become a Web Developer, Git Essential Training, JavaScript Essential Training, Web Developer Foundations: Full-Stack vs Front-End, Workflow Tools for Web Developers, CSS Essential Training 1 – 3, Introduction to CSS, Programming Foundations: Fundamentals, HTML Essential Training

Sketch Master |  2019

Sketch Master: Getting Started with Sketch, User Experience Design in Sketch, and SVG Workflows in Sketch

I am a dynamic professional with over 20 years of experience in web development, project management, and technical virtual assistance.

I specialize in WordPress and innovative digital solutions. My extensive background in WordPress development enables me to expertly install and customize plugins, design eye-catching themes, set up secure shopping carts, and automate tasks to optimize website performance and enhance user experience.

I have a proven track record in project management; I am adept at planning, prioritizing, and executing tasks with precision to drive successful project outcomes.

As a Technical Virtual Assistant, I offer comprehensive support in managing and optimizing digital tools and systems. My expertise spans a range of CRMs, including Drip, Salesforce, Infusionsoft (Keap), and MailChimp, and I excel at seamlessly integrating these platforms with other systems to streamline business processes.

My roots are in fine art. My bachelor’s degree is in photography. I can design graphics and edit photos—I have won two national photography competitions, and my pictures were exhibited at the Smithsonian and Dylan Ripley Center—One of my paintings is shown in the MDA Museum permanent art collection. My background enables me to bring a unique blend of technical and creative skills to enhance your brand’s digital presence and engage your audience effectively.

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✧ ˚ 　· My Skills Include  ·  ˚ ✧

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「 ✨ Project Management ✨ 」

Proven strategic planning and task prioritization expertise, with a strong ability to delegate effectively and manage timelines. Skilled in overseeing projects from initiation to completion, ensuring all milestones are met on schedule and within scope, resulting in the successful and timely delivery of high-quality outcomes.

「 ✨ WordPress Expertise ✨ 」

Highly skilled in WordPress development, including custom theme design, plugin integration, and site optimization. Proficient in configuring secure shopping carts, automating website tasks, and enhancing user experience through responsive design. Experienced in troubleshooting and resolving technical issues quickly to ensure seamless website performance and security.

「 ✨ Technical Virtual Assistance ✨ 」

Experienced Technical Virtual Assistant with a strong background in managing and integrating digital tools, including CRMs (such as Drip, Salesforce, Infusionsoft (Keap), and MailChimp), and automation platforms like Zapier. Skilled in streamlining workflows, optimizing software applications, providing technical support, and maintaining digital assets to enhance operational efficiency and support business growth. Proficient in troubleshooting technical issues and ensuring seamless day-to-day operations.

「 ✨ Web Design and Development ✨ 」

I am certified in 🏅web development 🏅 with expertise in HTML, CSS, and WordPress customization. Skilled in creating visually appealing, responsive websites that provide an exceptional user experience and align with brand aesthetics. Experienced in implementing design best practices, optimizing site performance, and ensuring cross-browser compatibility. Adept at integrating web technologies to enhance functionality and user engagement.

「 ✨ Graphic Design and Photo Editing ✨ 」

Highly skilled in graphic design and photo editing with proficiency in Photoshop and Affinity. Expertise in creating compelling visual content, including business cards, banners, and marketing materials, effectively communicates brand identity and engages target audiences. Experienced in developing cohesive branding for websites, ensuring visual consistency and alignment with the brand’s tone, style, and message. Proficient in photo editing techniques to enhance imagery quality, supporting a solid and consistent brand presence across all digital platforms. Strong attention to detail and a creative eye for design, layout, and color harmony.

「 ✨ Technical Support and Web Administration ✨ 」

Experienced in providing comprehensive technical support and web administration services, including troubleshooting website issues, performing regular site maintenance, and ensuring optimal performance and security. Skilled in managing customer support platforms like ZenDesk and FreshDesk, resolving technical inquiries, and delivering exceptional customer service. Proficient in monitoring website functionality, implementing updates, and configuring server environments to maintain a stable and secure web presence. Strong problem-solving abilities and a proactive approach to identifying and addressing potential technical challenges.​ I am passionate about leveraging my skills to help businesses achieve digital goals. Whether managing complex projects, enhancing WordPress websites, or providing technical virtual assistance, I am committed to delivering high-quality results that drive success. Let’s collaborate to elevate your business and achieve your objectives!